Sales & Revenue
Hotel Ancillary Revenue: Spa, Late Check-Out and Transfers on the Guest’s Phone
Many extra services hotels offer go unsold simply because guests do not know about them. We show how to bring services from the spa to late check-out onto the guest’s phone and manage the requests in an orderly way.
3 min read
Key takeaways
- What guests see, they buy: the spa, restaurant and events sit on the guest’s home screen.
- Late check-out, early check-in, airport transfers, spa packages and celebration surprises go live from ready-made templates with priced options.
- For a spa request the guest chooses the treatment, date, time and party size; your team confirms.
- Payment is charged to the room or taken on delivery; Oquto takes no commission. You measure the effect in your own panel.
Why don’t extra services sell?
In many hotels, services such as the spa, late check-out or transfers are explained only when guests ask at reception or in a brochure in the room. When guests never learn that a service exists, or how to request it, the revenue opportunity quietly disappears.
The answer is to put the service where guests are already looking: the guest portal on their phone. They see it without asking and request it in a few taps.
Which services can move to the guest’s screen?
- Spa and massage requests: treatment, date, time and party size
- Late check-out and early check-in
- Airport transfers
- Restaurant table and activity bookings
- Special services such as a celebration surprise
- Valet: the car at the door at the requested time
From spa request to confirmation: how it works
1
The guest chooses
The guest opens the spa in the portal and picks the treatment, date, time and party size.
2
The request reaches the spa team
It appears in the spa calendar and on the team’s screen; the team confirms based on availability and assigns staff.
3
The guest is informed
The confirmation appears in the guest’s portal and notification centre, and as a browser notification if the guest allowed it.
For hotels that want bookings confirmed without waiting for approval, there is the “Instant reservations” add-on: you set a capacity per time slot, and until it is full the guest’s booking is confirmed directly.
Reducing losses on bookings
- No-show tracking: you record guests who do not turn up.
- Cancellation cut-off: you decide until when guests can cancel.
- The spa calendar and staff assignment sit on one screen on the team side.
How do you measure the effect?
We do not promise you figures; we show where extra revenue comes from. In the management panel you see the most requested services, the orders and their value. The heat map shows which hours are quiet, so you can, for example, plan a spa package for the quiet hours.
Frequently asked questions
How do guests pay for extra services?
When ordering, guests choose to charge it to the room or to pay on delivery in cash or by card. Collection happens in the hotel’s own process; Oquto takes no payments.
Do we decide which services are shown?
Yes. Modules and services are switched on or off per hotel, and you choose which cards are featured on the guest’s home screen.
Are spa requests confirmed automatically?
In the default flow your team confirms the request. With the Instant reservations add-on, bookings are confirmed without waiting for approval until capacity is full.
Can we change prices later?
Yes. You update services and priced options in the panel, and the change appears on the guest’s screen straight away.
See this experience in your venue
Explore the live demo, or talk to our team for a tailored quote and a free sample kit.
